Effective Date: May 16, 2025
Last Updated: May 16, 2025
CareBridge RCM LLC (“CareBridge,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you visit our website or engage our services.
1. Information We Collect
We collect personal and non-personal information in the following ways:
a. Information You Provide Directly:
- Name, job title, and contact details
- Business name and medical practice information
- Email communications and inquiries
- Payment information (if applicable)
b. Information Collected Automatically:
- IP address and browser type
- Pages visited, time spent, and referring websites
- Device information and cookies
c. Information from Third Parties:
- Public databases
- Credentialing portals (e.g., CAQH)
- Payer systems or billing platforms
2. How We Use Your Information
We use your information to:
- Provide and manage medical billing and RCM services
- Communicate with you regarding your account or inquiries
- Improve our website and services
- Perform internal analytics and diagnostics
- Comply with legal or contractual obligations
- Facilitate credentialing and payer enrollment
- Protect our systems from unauthorized use
3. Legal Basis for Processing
We process your data under the following legal bases:
- Your consent
- Contractual necessity
- Legal obligations
- Legitimate business interests (e.g., fraud prevention, service improvement)
4. Sharing Your Information
We may share your information with:
- Third-party service providers assisting in operations (e.g., cloud hosting, email services)
- Payers and regulatory agencies during credentialing or billing activities
- Legal or regulatory authorities if required by law
- Affiliates or partners under strict confidentiality agreements
We do not sell or rent your personal information.
5. Data Security
We implement industry-standard administrative, technical, and physical security measures, including:
- Encrypted data transmission
- Access control and authentication systems
- Regular audits and system updates
- HIPAA-compliant infrastructure
6. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request correction or deletion
- Object to or limit data processing
- Withdraw consent
- Request data portability
To exercise these rights, email us at privacy [at] carebridgercm.com.
7. Data Retention
We retain personal data only as long as necessary for operational, legal, and contractual purposes, typically in line with HIPAA and CMS requirements.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance site performance and analytics. You may control cookie settings in your browser.
9. Third-Party Links
Our website may include links to external websites. We are not responsible for their privacy practices. We encourage you to review their policies before sharing information.
10. Children’s Privacy
Our services are not directed toward individuals under 18. We do not knowingly collect information from minors.
11. Changes to This Policy
We may update this policy periodically. The most current version will always be available on our website, with the “Last Updated” date at the top.